Terms & Conditions
Contract to use the trueFleet® Website
This website is owned and operated by trueFleet, whose principal place of business is at 50 Whinmoor Drive, Clayton West, Huddersfield, HD8 9QA (referred to as "trueFleet", "us, “our” or “we” in this statement) for the information of visitors (referred to as “you” or “your” in this statement) to our website.
Please read these terms and conditions carefully. If you are using our website, you are deemed to have accepted these terms and conditions and thereby have entered into a legally binding contract. If you disagree with any of our terms and conditions, then please immediate cease from using our website.
trueFleet reserve the right to make changes to these terms and conditions from time to time and reserve the right to do so without prior notice.
Charges for our Brokering Services
All orders are subject to a processing fee of £166.66 ex .VAT for our Brokering Services. Payment is taken at the time of order, in one lump sum by debit/credit card or bank transfer. As our processing fee covers our costs of arranging the deal, this fee in non-refundable should you chose to cancel an order. All fees are detailed at quoting and order stage for transparency.
The prices quoted exclude VAT for Business Contracts and include VAT for Personal Contracts. VAT is applicable at the current rate however should this change, the new VAT rate will apply.
All vehicles include driven delivery to UK Mainland Addresses and Road Fund Licence (RFL) is included for the duration of the contract, if however the Government changes the rate of RFL and it increases, the funders reserve the right to pass the increase on to the hirer.
trueFleet reserves the right to change the price either before or after an order is accepted. You will be notified of such a change and you have the right to cancel your order if the charge is not acceptable without any charges.
Prices on our website are information purposes only and do constitute an offer by trueFleet capable of acceptance by you.
Excess Mileage Charges
All our funding partners have an excess mileage charge which is shown as pence per mile and will be chargeable at the end of your contract should you exceed your contracted mileage, please refer to your contract for the excess mileage charge, this will also be outlined on your order form when you order your vehicle. The majority of contracts allow you to travel over your agreed mileage amount only charging you the pence per mile stated on your order form, however other contracts have a tiered excess mileage charge and only allow you to travel up to a pre-determined amount before a higher excess mileage charge is applied. You will need to refer to your finance contract for full details of the excess mileage charges applicable and what the cost will be to you.
Refers to cars available in the UK for delivery within approximately 2-4 weeks of receipt of all completed contracts and completion of applicable cooling off period. The vehicles may be physical at the dealership, held at a manufacturers distribution centre or at UK entry port awaiting transportation to the dealership.
Delivery of stock cars are subject to change by the manufacturer and adverse weather conditions. trueFleet cannot be held liable for any delays caused by the manufacturer or any other circumstances outside trueFleet's control.
It is the hirer's responsibility to fully comprehensively insure the vehicle. The hirer obtaining the finance must be the main policy holder or a named driver on the insurance certificate.
Cancellation of a vehicle will only be acknowledged and acted upon in writing. It is your responsibility to ensure that the written cancellation has been received. A cancellation charge of £500.00 ex. VAT will be issued to you if any costs are incurred by trueFleet when cancelling the vehicle.
Nothing in these conditions shall affect your statutory rights.
It is the aim of trueFleet® and our Principal, Key2Lease Ltd to provide a very high standard of service to every client. If for any reason you are dissatisfied with our service, then please do not hesitate to contact them. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
For a copy of our complaints procedure please click the link to our complaints procedure at the bottom of this site.