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Terms & Conditions

Contract to use the trueFleet® Website

This website if owned and operated by trueFleet® a trading style of John Paul O'Leary, whose principal place of business is at 50 Whinmoor Drive, Clayton West, Huddersfield, HD8 9QA (referred to as "trueFleet", "us, “our” or “we” in this statement) for the information of visitors (referred to as “you” or “your” in this statement) to our website.

Please read these terms and conditions carefully.  If you are using our website, you are deemed to have accepted these terms and conditions and thereby have entered into a legally binding contract.  If you disagree with any of our terms and conditions, then please immediately cease from using our website.

trueFleet reserve the right to make changes to these terms and conditions from time to time and reserve the right to do so without prior notice.

Charges for our Brokering Services

We will not charge you a fee for our Brokering Services.

Pricing

The prices quoted exclude VAT for Business Contracts and include VAT for Personal Contracts. VAT is applicable at the current rate however should this change, the new VAT rate will apply.

All vehicles include driven delivery to UK Mainland Addresses and Road Fund Licence (RFL) is included for the duration of the contract, if however the Government changes the rate of RFL and it increases, the funders reserve the right to pass the increase on to the hirer.

trueFleet reserves the right to change the price either before or after an order is accepted. You will be notified of such a change and you have the right to cancel your order if the charge is not acceptable without any charges.

Prices on our website are information purposes only and do constitute an offer by trueFleet capable of acceptance by you. 

Excess Mileage Charges

All our funding partners have an excess mileage charge which is shown as pence per mile and will be chargeable at the end of your contract should you exceed your contracted mileage, please refer to your contract for the excess mileage charge, this will also be outlined on your order form when you order your vehicle.

The majority of contracts allow you to travel over your agreed mileage amount only charging you the pence per mile stated on your order form, however other contracts have a tiered excess mileage charge and only allow you to travel up to a pre-determined amount before a higher excess mileage charge is applied.  You will need to refer to your finance contract for full details of the excess mileage charges applicable and what the cost will be to you.

Stock Vehicles

Refers to cars available in the UK for delivery within approximately 2-4 weeks of receipt of all completed contracts and completion of applicable cooling off period.  The vehicles may be physical at the dealership, held at a manufacturers distribution centre or at UK entry port awaiting transportation to the dealership.

Delivery of stock cars are subject to change by the manufacturer and adverse weather conditions. trueFleet cannot be held liable for any delays caused by the manufacturer or any other circumstances outside trueFleet's control.

Insurance

It is the hirer's responsibility to fully comprehensively insure the vehicle. The hirer obtaining the finance must be the main policy holder or a named driver on the insurance certificate.

Cancellation

Cancellation of a vehicle will only be acknowledged and acted upon in writing. It is your responsibility to ensure that the written cancellation has been received. A cancellation charge of £300.00 plus VAT will be issued to you if any costs are incurred by trueFleet when cancelling the vehicle.

Statutory Rights

Nothing in these conditions shall affect your statutory rights.

It is the aim of trueFleet to provide a very high standard of service to every client. If for any reason you are dissatisfied with our service, then please do not hesitate to contact them. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

For a copy of our complaints procedure please click the link to our complaints procedure at the bottom of this site.

 

Terms and Conditions of Sale:

1. These terms and conditions (“Conditions”) apply between you and John Paul O’Leary T/A trueFleet, 50 Whinmoor Drive, Clayton West, Huddersfield, HD8 9QA (“we”, “us” and “our” as appropriate) for the sourcing by us via various funding methods of motor vehicles as listed on our website or in other communications with you, and as supplied by recommended motor dealers/manufacturers. 

2. Quotations are valid for 14 days from the date of issue, unless otherwise specified. 

3. The figures shown are subject to manufacturer’s and/or dealer price changes, fluctuations in interest rates or changes in Government legislation. That are all outside of our control.

4. Manufacturer lead times can change and delays are unfortunately beyond our control.  We will update you on a regular basis on the status of your vehicle order.

5. Mileage is shown as annual mileage, i.e. from the 12 month period from the date the leasing period started.  If you exceed the total annual mileage at the end of the lease term, the leasing company will charge a fee for each extra mile over this total.  

6. If you have chosen not to have the servicing and maintenance provided by the leasing company then you are responsible for servicing the vehicle in accordance with the manufacturer’s service schedule.  The vehicle must also be returned to the leasing company in a roadworthy state.  Tyres must be at or above the legal tread limit.  If you need any clarification of this please just ask us for a copy of the BVRLA (British Vehicle Rental Leasing Association) guide which can be provided upon request.  The vehicle must have a valid MOT certificate if required. If you don’t return the vehicle in a roadworthy state in accordance with the BVRLA guide, you may be charged for remedial/cleaning/upkeep work by the leasing company. 

7. If you have chosen to have your maintenance provided by the leasing company (or a third party that we may have introduced you to) you are still responsible for arranging the service in accordance with their instructions.  

8. Maintenance may be provided by a third party.  If this is the case, then an additional Master Hire Agreement and an additional Direct Debit Mandate will need to be signed.

9. trueFleet can introduce you to a number of finance providers.  We may receive a remuneration if you enter into an agreement with them.   

10. If you for any reason fail to be cleared for finance with the leasing provider we will discuss with you prior to applying for funding with a different company.   The additional application will mean an additional search and therefore footprint on your credit file. 

11. Where the vehicle is fitted with a DPF Filter (Diesel Particulate Filter) or DEF (Diesel Exhaust Fluid) system or ‘Adblue’, trueFleet cannot be held liable for any incorrect usage.  You are responsible for adhering to the manufacturer’s guidelines. 

12. In the event of a cancellation of your order you will be charged a fee of £300.00 +VAT by us for services already provided.  However, you may also be charged a cancellation fee by the supplying dealer or third party suppliers in relation to this vehicle order. 

13. The term of hire or annual mileage limit on some products may be able to be changed with the leasing company, up until the last 6 months of the agreement.  However, not all products will allow this.  There may be an administration charge for any amendments to the contract.  Not all agreements allow you to change the mileage so please ensure that you plan your mileage accurately before you enter into an agreement.  

14. If your vehicle is low emission, you are responsible for registering your vehicle with the DVLA for any waiver of fees, for example, the London Congestion Charge or the Dart Charge for using the Dartford Crossing.  If you fail to register the vehicle and receive a subsequent fine the leasing company will charge the cost of the fine and an administration fee to you.

15. If you receive any traffic infringement penalties you are responsible for paying them directly to the authority concerned.  If any fines are forwarded to your leasing company they will settle the fine and recharge this to you with an additional administration fee.   

16. If you are an Individual, Sole Trader or Partnership (with less than four partners) you will need to complete a cooling off period prior to taking delivery of your vehicle.  You will also be requested to send in two proofs of identification (from gas/electric/council tax/water bills) dated within the last 90 days and photocard of your Driving Licence for a particular person as specified.   

17. Prior to the end of the lease agreement, it is your responsibility to contact us to arrange collection of your vehicle.  The leasing company will not automatically collect the vehicle.  You will be charged if you keep the vehicle past the end date of the agreement.  To arrange collection please email us at enquire@truefleet.co.uk    

18. Excess mileage charges will apply if you exceed your total contract mileage. 

19. These terms and conditions form part of your contract with trueFleet.  They are in addition to, and not superseded by, any agreement that you enter into with the leasing company concerned.  You will also be required to sign an agreement with the leasing company before taking delivery of your vehicle.   

20. The Conditions shall govern our dealings with you, and all contracts formed between you and us, to the exclusion of any other terms and conditions. No variations to these Conditions will be binding unless agreed in writing between you and us.

21. Our employees or agents are not authorised to make any representations concerning our services unless they are confirmed as such by us in writing. In entering into any contract with us, you acknowledge that you do not rely on any such representations which are not so confirmed.

22. Any typing, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part.

23. Your order of a motor vehicle from our website or other direct communications with you is an offer by trueFleet.  All orders are subject to formal written acceptance by us, the availability of the motor vehicle concerned, price changes, and the payment by you of a holding deposit (if applicable) in accordance with our written acceptance of your vehicle order.

24. If the motor vehicle you have ordered is not available, we will contact you by telephone or email to suggest possible alternatives. If the motor vehicle is available and we accept your order then we will contact you to confirm acceptance of your order.

25. No motor vehicle order which has been accepted by us may be cancelled by you, except with our written agreement and on terms that you shall indemnify us in full against all costs (including the cost of all labour and materials used), damages, charges and expenses incurred by us as a result of the cancellation.

26. The prices notified to you by us will include VAT if personal leasing, do not include VAT if business leasing, include the delivery cost (unless specified) by the dealer to your chosen mainland UK destination, and includes number plates, Road Fund Licence (if applicable) and Vehicle Registration Charge.

27. We reserve the right to change the price either before or after we accept any order from you, where circumstances outside of control require it (for example: changes in prices notified to us by dealers, manufacturers and finance companies). We will promptly notify you in writing of such a change and you will have the right to cancel your order (upon receipt by us of your written confirmation within any reasonable deadline stated by us) if the change is not acceptable. 

28. Prices that are set out on our website or in any other direct communications with you and in general marketing material issued by us are for information purposes only and do not constitute an offer by us capable of being accepted by you. 

29. The specification of any motor vehicle displayed on our website or any other marketing material issued by us is supplied by the vehicle manufacturer, dealer or leasing company and formatted for our use. Whilst every effort is made to verify and ensure the accuracy of the data, the information should only be used as a guide and no purchasing decision should be made by you without verification of the latest data from either the manufacturer or a franchised dealer of their vehicles. All images on our website or other marketing material issued by us are for illustration purposes only.

30. Upon receipt by us of completed finance documentation (including signed finance agreement accepted by the finance company) and any balance of monies due to be paid to or through us, we will arrange delivery of the vehicle to your chosen mainland UK destination. 

31. Please note that local registration of motor vehicles is not possible. 

32. If you fail to provide access to the premises necessary to effect the delivery or fail to give us adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the your reasonable control or by reason of our fault) then, without prejudice to any other right or remedy available to us, we may store the vehicle(s) until actual delivery and charge you for the reasonable costs (including insurance) of storage.

33. Subject as expressly provided in these conditions, and except where you are a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977 or in amended or replacement legislation), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

34. Where the sale is under a consumer transaction the statutory rights of the customer are not affected by these conditions.

35. Except in respect of death or personal injury caused by our negligence, we shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of us, our employees or agents or otherwise) which arise out of or in connection with the supply of services or vehicles, and our entire liability under or in connection with the contract with you shall not exceed the price of the services supplied to you, except as expressly provided in these conditions.

36. We shall not be liable to you or be deemed to be in breach of any contract with you by reason of any delay in performing, or any failure to perform, any of our obligations, if the delay or failure was due to any cause beyond our reasonable control. 

37. We are committed to providing the highest standards of customer service. Should you have any complaint about our service, please let us know as soon as possible, either by telephone on 01484 866218 or by email to paul.oleary@truefleet.co.uk , and we will endeavour to resolve them with you in a fair and effective manner. We will acknowledge your complaint within 48 hours of receipt and will take all reasonable steps to resolving it promptly to your and our satisfaction. We will provide you with a timescale for resolving the dispute and keep you regularly updated with its progress. For further information please refer to our full complaints procedure on our website www.truefleet.co.uk 

38. The contract with you shall be governed by the laws of England, and you agree to submit to the non-exclusive jurisdiction of the English courts.

39. Finance is subject to status and to persons over 18 years of age only. Underwriting guarantees or indemnities may be required.

40. Vehicles and finance are only supplied to addresses on the U.K. mainland.

41. E & O E

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